After calling Transglobal back and asking for the manager to call me, I just sent this email to the customer service address.
Hello,
I’m addressing this to Julie, the manager at Transglobal as I understand from quickly talking to her.
Julie, you asked me on the phone whether there was anything that you could do in compensation for all of the difficulties that we’d had last week in replacing our refrigerator, that was under an extended warranty. At the time I said that all I could focus on was getting a replacement.
The replacement arrived Saturday, and it got me thinking. I was told by Transglobal that our warranty was not really used, since it was covered by Frigidaire, hence the RA request. If that is the case, then I’d like to know what benefit we received from having an extended warranty in the first place.
At the moment I cannot see one.
If you could clarify this point, it would be appreciated.
By the way, why is Transglobal still calling us? I received an automated message at my home phone not 30 minutes ago, and I called back immediately. The person I spoke to wasn’t sure why we were called so I asked for you to call me back.
Regards,
mps
Any bets on responses?
