So the CRTC responded.
From: CRTC DONOTRESPOND/NEPASREPONDRE
To: msoulier@digitaltorque.ca
Subject: Your message of 7/29/2009 6:20:15 PM (Reference Number: *****)Dear Mr. Soulier,
Thank you for taking the time to contact the CRTC about your concerns.
The CRTC no longer regulates the rates, terms of service or business practices of long-distance service providers.
If your long-distance telephone company is switched to another company without your permission, it’s called “slamming.” Slamming is not condoned by either the industry or the CRTC. To find out who is providing you with long-distance service, call 1-700-555-4141 from your telephone and check your monthly telephone bill. Then, report the transfer to your original long-distance company immediately and ask to be switched back. Pay only the rate you would have paid to your original phone company and file a complaint with the company that switched your service.
If you’re not satisfied with their response, check the Commissioner for Complaints for Telecommunications Services (CCTS) to see if your service provider is a member. If so, you can contact the CCTS with your complaint.
The CCTS is an independent agency that helps resolve your complaints about your telecommunications service. Contact them at:
* email: info@ccts-cprst.ca
* mail: P.O. Box 81088, Ottawa, Ontario K1P 1B1
* fax: 1-877-782-2924
* toll-free telephone: 1-888-221-1687
* toll-free TTY: 711 or 1-800-855-0511 (voice)I am also providing you with a link to the Fact Sheet entitled “How to File a Complaint About Your Telephone Service” which explains the CRTC complaints process : http://www.crtc.gc.ca/eng/INFO_SHT/T12.htm
IMPORTANT NOTE: Please do not reply to this message using the email address indicated above as we cannot receive e-mail at this address. To reply or to add to your submission, please click here and follow the prompts: http://www.crtc.gc.ca/rapidsccm/landing.asp?lang=E&caseid=*********
Yours sincerely,
Chantal Proulx
CRTC Client Services
So it doesn’t look like anything will come of this to improve the situation. I’ll follow up with a few questions, but I don’t expect my one complaint to change much.
