So, now that we have our long-distance service switched back to Bell, and Call Select admits that we owe them nothing, you’d think that the whole issue was over, right? Wrong.
From our bill:
Jul 23 Order #**** Removal From Jul 23 to Aug 12 1 Unlimited Canada & US LD Plan 24.95 20 16.63cr 1 Network Charge 5.95 20 3.97cr Jul 24 Order #**** Addition From Jul 24 to Aug 12 1 Unlimited Canada & US LD Plan 24.95 19 15.80 1 Network Charge 5.95 19 3.77 Aug 01 Order #**** Addition From Aug 01 to Aug 12 1 Residence line 2.00 12 0.80 Miscellaneous Charges: Jul 23 LD Plan 30 Day Deactivation Charges 23.29 Jul 23 LD Network 30 Day Deactivation Charges 5.55 Total Other Charges or Credits (before taxes) 28.61
Umm, we never asked anyone to cancel our long-distance service, so why are you charging us for it, you utter morons!
Update: So I called 310-BELL and waited in their phone queue, and talked to a very nice woman who sorted out the problem. Lets hope that’s it…
One Comment
call select is overcharging. i found this when one of my friends told me about it. so, becaues i have my cell registered with them i took the invoce from my provider and i confronted the minutes with the minutes registered by them. surprise there, i had up to 5 minutes added per conversation. i called them and i asked for an investigation in their system. they checked, thanked me very much and told me that there was an error, that was solved and that everyting is under control now. guess what? they said the same thing to my friend in march 2009. i have the account with them for over 2 years now so i pulled out the invoices for the last year, same story. how is this possible in canada? i think that all their customers are overcharged. to whom should i complain?